Frequently Asked Questions

Straight Answers to Common Questions
We know car service can come with uncertainty, especially if it’s your first time with us. This section covers some of the most common questions we hear, so you know what to expect before you even walk in.
Can I get a quote without bringing in my car?
We can often give a rough estimate based on the issue you describe, but a full quote usually requires seeing the vehicle in person.
What should I do if my dashboard light comes on suddenly?
It’s best to have it checked soon. Some lights are minor, but others may indicate a serious issue. We can run a diagnostic to confirm.
Do you keep service records for returning customers?
Yes, we keep a basic history of your past services, which helps us track what’s been done and what may be due next.
Can I schedule regular maintenance in advance?
Absolutely. We can help set reminders for upcoming oil changes, inspections, or other routine services.
Do you offer towing or roadside assistance?
We don’t provide towing directly, but we can recommend trusted local providers if you need help getting your vehicle to us.
What if I hear a new noise but can’t explain it?
That’s common — bring it in and let us know what you’re hearing or when it happens. We’ll take it from there.
Can you check a vehicle before I buy it?
Yes, we offer pre-purchase inspections to help you understand the condition of a used car before you commit.
Do you work with extended warranties?
In some cases, yes — but it depends on the provider. Contact us ahead of time, and we’ll check what’s covered.
How early should I drop off my vehicle?
You can drop off during business hours or arrange for early drop-off by request. Just let us know in advance.
Can I speak directly with the technician working on my car?
Yes, when possible. We’re happy to connect you with the person handling your vehicle if you have specific questions.